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  3. 平台怎么登不上了,是哪里的问题

平台怎么登不上了,是哪里的问题

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  • K 离线
    K 离线
    kzz
    写于 最后由 编辑
    #1

    平台怎么突然登不上了,验证码也没有,是平台的问题,还是我们自己的问题。
    企业微信截图_20231227110247.png 企业微信截图_20231227110507.png
    有两个服务在停止,不能启动,显示操作失败
    企业微信截图_20231227110857.png 企业微信截图_20231227110904.png 企业微信截图_20231227111002.png

    1 条回复 最后回复
    0
  • fxF 离线
    fxF 离线
    fx
    写于 最后由 编辑
    #2

    都重启一下,尤其是core需要运行状态才可以,如果起不来 看下core的日志 最新的日志,截个图看下日志报错什么

    K 1 条回复 最后回复
    0
  • K 离线
    K 离线
    kzz
    在 中回复了 fx 最后由 编辑
    #3

    @fx 在 平台怎么登不上了,是哪里的问题 中说:

    都重启一下,尤其是core需要运行状态才可以,如果起不来 看下core的日志 最新的日志,截个图看下日志报错什么

    还是不行,我发corer日志你看一下
    企业微信截图_20231227112227.png 企业微信截图_20231227112233.png

    1 条回复 最后回复
    0
  • K 离线
    K 离线
    kzz
    写于 最后由 编辑
    #4

     "Influx2": {
     "Addr": "",
     "Token": "",
     "Org": "",
     "Bucket": "",
     "Username": "",
     "Password": "",
     "UseGZip": null,
     "LogLevel": null,
     "MaxRetries": null,
     "MaxIdleConns": null,
    ! "MaxIdleConnsPerHost": null,
     "IdleConnTimeout": null,
     "DialTimeout": null,
     "TLSHandshakeTimeout": null
     },
     "TDengine": {
     "DriverName": "",
     "Addr": "",
     "WriteBatchSize": 0
     },
     "Cassandra": {
     "Addrs": null,
     "Username": "",
     "Password": "",
     "Consistency": ""
     }
     },
    
    "Pprof": {
     "Enable": true,
     "Prefix": "",
     "Host": "",
     "Port": 9000
     },
    
    "Trace": {
     "Enable": false
     },
     "Operation": {
     "Address": "",
     "Timeout": 0
     }
     },
     "Forbidden": false,
     "FileServerType": "local",
    " "FileServer": "/app/fileServer",
    % "MediaLibraryPath": "mediaLibrary",
    ; "SystemDefaultMediaLibrary": "systemDefaultMediaLibrary",
    ( "SystemDefaultMediaLibraryMod": false,
     "UserFilesPath": "userFiles",
     "Backup": "/app/backup",
    " "MaxFreeDiskSpaceForBackup": 10,
     "Html": "/app/html",
     "LicenseDir": "/app/license",
     "SVG": "/app/svg",
    � "Warningkind": "[{"alert": true, \t"fix": true, \t"handle": true, \t"id": "ada21497-888f-4f6d-acc3-cb04250d8037", \t"name": "超限报警", \t"show": true }, { \t"alert": true, \t"fix": true, \t"handle": true, \t"id": "61024533-e716-439d-bf3f-e8f2a5c99128", \t"name": "仪表故障", \t"show": true }, { \t"alert": true, \t"fix": true, \t"handle": true, \t"id": "1f849be4-2907-4459-9665-3fda916bf286", \t"name": "其他报警", \t"show": true }, { \t"alert": true, \t"fix": true, \t"handle": true, \t"id": "1d345be4-2567-4764-7890-3ghj278vb342", \t"name": "数值超限", \t"show": true }, { \t"alert": true, \t"fix": true, \t"handle": true, \t"id": "1z875be4-2267-4564-7790-4kij278vb342", \t"name": "驱动掉线报警", \t"show": true }, { \t"alert": true, \t"fix": true, \t"handle": true, \t"id": "1z875xn8-2237-4544-7770-4kix918vb342", \t"name": "常规表数据报警", \t"show": true }, { \t"alert": true, \t"handle": true, \t"id": "1z875zt8-2357-4664-7756-4kfg9vzyu672", \t"name": "采集数据类型不一致", \t"show": true, \t"fix": true }]",
    " "UseLicenseRefreshInterval": 120
    }
    r2023/12/27 11:28:16 INFO 服务启动,运行模式:release,版本号:v4.2.52,进程号:1 tag=main
    >DEBUG msg=config loaded: /airiot/config/pro.json format: json
    &DEBUG msg=config loaded: format:
    'DEBUG msg=config loaded: PATH format:
    +DEBUG msg=config loaded: HOSTNAME format:
    0DEBUG msg=config loaded: App.Log.Level format:
    2DEBUG msg=config loaded: JWTAuth.Expired format:
    'DEBUG msg=config loaded: HOME format:
    (time=2023-12-27T11:28:17.051+08:00 level=INFO msg="algorithm http client createConn, {EtcdConfig:/airiot/config/pro.json Metadata:map[env:local] Services:map[] Type:tenant ProjectId: AK:138dd03b-d3ee-4230-d3d2-520feb580bfe SK:138dd03b-d3ee-4230-d3d2-520feb580bfd Timeout:60 Limit:0 Debug:false}"
    6time=2023-12-27T11:28:17.051+08:00 level=INFO msg="http create conn,serviceName: algorithm config: {EtcdConfig:/airiot/config/pro.json Metadata:map[env:local] Services:map[] Type:tenant ProjectId: AK:138dd03b-d3ee-4230-d3d2-520feb580bfe SK:138dd03b-d3ee-4230-d3d2-520feb580bfd Timeout:60 Limit:0 Debug:false}"
     time=2023-12-27T11:28:17.234+08:00 level=INFO msg="algorithm grpc client cc, {EtcdConfig:/airiot/config/pro.json Metadata:map[env:local] Services:map[] Type:tenant ProjectId: AK:138dd03b-d3ee-4230-d3d2-520feb580bfe SK:138dd03b-d3ee-4230-d3d2-520feb580bfd Timeout:60 Limit:0 Debug:false}"
    8time=2023-12-27T11:28:17.234+08:00 level=INFO msg="grpc create conn,serviceName: algorithm config: {EtcdConfig:/airiot/config/pro.json Metadata:map[env:local] Services:map[] Type:tenant ProjectId: AK:138dd03b-d3ee-4230-d3d2-520feb580bfe SK:138dd03b-d3ee-4230-d3d2-520feb580bfd Timeout:60 Limit:100 Debug:false}"
    TWARN msg=[http resolver]Zero endpoint found,refused to write,set: algorithm ins: []
    TWARN msg=[http resolver]Zero endpoint found,refused to write,set: algorithm ins: []
    1INFO msg=watcher's ctx cancel : context canceled
    1INFO msg=watcher's ctx cancel : context canceled
    HWARN msg=[resolver] Zero endpoint found,refused to write, instances: []
    HWARN msg=[resolver] Zero endpoint found,refused to write, instances: []
    Ftime=2023-12-27T11:28:17.483+08:00 level=INFO msg="MQTT 已经连接"
    Otime=2023-12-27T11:28:17.497+08:00 level=DEBUG msg=更新机器码缓存完成
    Btime=2023-12-27T11:28:17.498+08:00 level=DEBUG msg="授权信息: {"createTime":"2023-09-05","edition":"business","licenseName":"BI","licenseType":"feature","macAddr":["3bc7df77db51ba7dcb3d57ce4f3d0700a9b963"],"skipMac":false,"startTime":"2023-09-05","userName":"","validityPeriod":36159}"
    Etime=2023-12-27T11:28:17.499+08:00 level=DEBUG msg="授权信息: {"createTime":"2023-09-05","edition":"business","licenseName":"Oauth","licenseType":"feature","macAddr":["3bc7df77db51ba7dcb3d57ce4f3d0700a9b963"],"skipMac":false,"startTime":"2023-09-05","userName":"","validityPeriod":36159}"
    Qtime=2023-12-27T11:28:17.499+08:00 level=DEBUG msg="授权信息: {"createTime":"2023-09-05","edition":"business","licenseName":"dashboardPlayback","licenseType":"feature","macAddr":["3bc7df77db51ba7dcb3d57ce4f3d0700a9b963"],"skipMac":false,"startTime":"2023-09-05","userName":"","validityPeriod":36159}"
    Ctime=2023-12-27T11:28:17.500+08:00 level=DEBUG msg="授权信息: {"createTime":"2023-09-05","edition":"business","licenseName":"gis","licenseType":"feature","macAddr":["3bc7df77db51ba7dcb3d57ce4f3d0700a9b963"],"skipMac":false,"startTime":"2023-09-05","userName":"","validityPeriod":36159}"
    Ntime=2023-12-27T11:28:17.500+08:00 level=DEBUG msg="授权信息: {"createTime":"2023-09-05","edition":"business","licenseName":"handlerGateway","licenseType":"feature","macAddr":["3bc7df77db51ba7dcb3d57ce4f3d0700a9b963"],"skipMac":false,"startTime":"2023-09-05","userName":"","validityPeriod":36159}"
    Stime=2023-12-27T11:28:17.501+08:00 level=DEBUG msg="授权信息: {"createTime":"2023-09-05","edition":"business","licenseName":"handlerNotification","licenseType":"feature","macAddr":["3bc7df77db51ba7dcb3d57ce4f3d0700a9b963"],"skipMac":false,"startTime":"2023-09-05","userName":"","validityPeriod":36159}"
    Mtime=2023-12-27T11:28:17.501+08:00 level=DEBUG msg="授权信息: {"createTime":"2023-09-05","edition":"business","licenseName":"handlerScript","licenseType":"feature","macAddr":["3bc7df77db51ba7dcb3d57ce4f3d0700a9b963"],"skipMac":false,"startTime":"2023-09-05","userName":"","validityPeriod":36159}"
    Etime=2023-12-27T11:28:17.502+08:00 level=DEBUG msg="授权信息: {"createTime":"2023-09-05","edition":"business","licenseName":"hikH5","licenseType":"feature","macAddr":["3bc7df77db51ba7dcb3d57ce4f3d0700a9b963"],"skipMac":false,"startTime":"2023-09-05","userName":"","validityPeriod":36159}"
    Dtime=2023-12-27T11:28:17.502+08:00 level=DEBUG msg="授权信息: {"createTime":"2023-09-05","edition":"business","licenseName":"i18n","licenseType":"feature","macAddr":["3bc7df77db51ba7dcb3d57ce4f3d0700a9b963"],"skipMac":false,"startTime":"2023-09-05","userName":"","validityPeriod":36159}"
    Ctime=2023-12-27T11:28:17.504+08:00 level=DEBUG msg="授权信息: {"createTime":"2023-09-05","edition":"business","licenseName":"isc","licenseType":"feature","macAddr":["3bc7df77db51ba7dcb3d57ce4f3d0700a9b963"],"skipMac":false,"startTime":"2023-09-05","userName":"","validityPeriod":36159}"
    �time=2023-12-27T11:28:17.504+08:00 level=DEBUG msg="授权信息: {"dataGathering":{"point":999999999},"edition":"business","feature":["threeD","gis","BI","dashboardPlayback","isc","hikH5","video","handlerScript","handlerNotification","handlerGateway","sdk","Oauth","pressMoney","i18n"],"flow":{"flowCount":99999999,"tableCount":99999999},"licenseName":"platform-spm","licenseType":"platform","macAddr":["3bc7df77db51ba7dcb3d57ce4f3d0700a9b963"],"remainingTime":0,"skipMac":false,"startTime":"2023-09-05","status":false,"userCount":99999999,"userName":"","validityPeriod":36159,"version":"","visual":{"dashboardCount":99999999}}"
    Jtime=2023-12-27T11:28:17.505+08:00 level=DEBUG msg="授权信息: {"createTime":"2023-09-05","edition":"business","licenseName":"pressMoney","licenseType":"feature","macAddr":["3bc7df77db51ba7dcb3d57ce4f3d0700a9b963"],"skipMac":false,"startTime":"2023-09-05","userName":"","validityPeriod":36159}"
    Ctime=2023-12-27T11:28:17.505+08:00 level=DEBUG msg="授权信息: {"createTime":"2023-09-05","edition":"business","licenseName":"sdk","licenseType":"feature","macAddr":["3bc7df77db51ba7dcb3d57ce4f3d0700a9b963"],"skipMac":false,"startTime":"2023-09-05","userName":"","validityPeriod":36159}"
    Ftime=2023-12-27T11:28:17.506+08:00 level=DEBUG msg="授权信息: {"createTime":"2023-09-05","edition":"business","licenseName":"threeD","licenseType":"feature","macAddr":["3bc7df77db51ba7dcb3d57ce4f3d0700a9b963"],"skipMac":false,"startTime":"2023-09-05","userName":"","validityPeriod":36159}"
    Etime=2023-12-27T11:28:17.506+08:00 level=DEBUG msg="授权信息: {"createTime":"2023-09-05","edition":"business","licenseName":"video","licenseType":"feature","macAddr":["3bc7df77db51ba7dcb3d57ce4f3d0700a9b963"],"skipMac":false,"startTime":"2023-09-05","userName":"","validityPeriod":36159}"
    Ltime=2023-12-27T11:28:17.506+08:00 level=DEBUG msg=更新授权缓存完成
    time=2023-12-27T11:28:17.507+08:00 level=INFO msg="spm grpc client cc, {EtcdConfig:/airiot/config/pro.json Metadata:map[env:local] Services:map[] Type:tenant ProjectId: AK:138dd03b-d3ee-4230-d3d2-520feb580bfe SK:138dd03b-d3ee-4230-d3d2-520feb580bfd Timeout:60 Limit:0 Debug:false}"
    2time=2023-12-27T11:28:17.507+08:00 level=INFO msg="grpc create conn,serviceName: spm config: {EtcdConfig:/airiot/config/pro.json Metadata:map[env:local] Services:map[] Type:tenant ProjectId: AK:138dd03b-d3ee-4230-d3d2-520feb580bfe SK:138dd03b-d3ee-4230-d3d2-520feb580bfd Timeout:60 Limit:100 Debug:false}"
    �time=2023-12-27T11:28:17.689+08:00 level=DEBUG msg="client context: context.Background.WithValue(type transport.clientTransportKey, val <not Stringer>).WithDeadline(2023-12-27 11:29:17.6853572 +0800 CST m=+61.979945601 [59.9953858s]).WithValue(type selector.peerKey, val <not Stringer>).WithValue(type trace.traceContextKeyType, val <not Stringer>).WithValue(type metadata.mdOutgoingKey, val <not Stringer>).WithCancel.WithValue(type grpc.rpcInfoContextKey, val <not Stringer>) metadata map[env:local]"
    �time=2023-12-27T11:28:17.690+08:00 level=DEBUG msg="client metadata nodes, Scheme: grpc, Metadata: map[env:local], Address: 172.18.0.35:9222"
    �time=2023-12-27T11:28:17.690+08:00 level=DEBUG msg="client context: context.Background.WithValue(type transport.clientTransportKey, val <not Stringer>).WithDeadline(2023-12-27 11:29:17.6900929 +0800 CST m=+61.984681401 [59.9999136s]).WithValue(type selector.peerKey, val <not Stringer>).WithValue(type trace.traceContextKeyType, val <not Stringer>).WithValue(type metadata.mdOutgoingKey, val <not Stringer>).WithCancel.WithValue(type grpc.rpcInfoContextKey, val <not Stringer>) metadata map[env:local]"
    �time=2023-12-27T11:28:17.690+08:00 level=DEBUG msg="client metadata nodes, Scheme: grpc, Metadata: map[env:local], Address: 172.18.0.35:9222"
    �time=2023-12-27T11:28:17.724+08:00 level=ERROR msg="Influx客户端Ping错误:Get "http://influx:8086/ping?wait_for_leader=10s": dial tcp: lookup influx on 127.0.0.11:53: server misbehaving" tag=main logType=syslog service=core

    1 条回复 最后回复
    0
  • fxF 离线
    fxF 离线
    fx
    写于 最后由 编辑
    #5

    重启过docker容器吗

    1 条回复 最后回复
    0
  • fxF 离线
    fxF 离线
    fx
    写于 最后由 编辑
    #6

    需要再看一下influx的日志 最好截图一下

    K 1 条回复 最后回复
    0
  • K 离线
    K 离线
    kzz
    在 中回复了 fx 最后由 编辑
    #7

    @fx 在 平台怎么登不上了,是哪里的问题 中说:

    需要再看一下influx的日志 最好截图一下

    我大概知道了原因了,怎么在liunx系统重新启动平台和服务,平台不是我部署的,有没有操作教程,我重启一下

    1 条回复 最后回复
    0
  • guangdaG 离线
    guangdaG 离线
    guangda
    写于 最后由 guangda 编辑
    #8

    在安装目录app下面执行命令
    1,docker-compose down 停止服务,
    2,docker-compose -f docker-compose-operation.yml -p operation down 停止运维服务
    3,systemctl restart docker 重启docker,
    4,docker-compose -f docker-compose-operation.yml -p operation up -d 启动运维服务
    5,docker-compose up -d 启动服务

    K 1 条回复 最后回复
    0
  • K 离线
    K 离线
    kzz
    在 中回复了 guangda 最后由 编辑
    #9

    @guangda 在 平台怎么登不上了,是哪里的问题 中说:

    在安装目录app下面执行命令
    1,docker-compose down 停止服务,
    2,docker-compose -f docker-compose-operation.yml -p operation down 停止运维服务
    3,systemctl restart docker 重启docker,
    4,docker-compose -f docker-compose-operation.yml -p operation up -d 启动运维服务
    5,docker-compose up -d 启动服务

    再帮我看一下,有几个服务起不来,报错好像是一样的,怎么处理

    1 条回复 最后回复
    0
  • K 离线
    K 离线
    kzz
    写于 最后由 编辑
    #10

    企业微信截图_20231228092652.png
    企业微信截图_20231228091914.png
    企业微信截图_20231228092714.png

    1 条回复 最后回复
    0
  • K 离线
    K 离线
    kzz
    写于 最后由 编辑
    #11

    @guangda 这是驱动的日志
    企业微信截图_20231228093123.png 企业微信截图_20231228093041.png 企业微信截图_20231228093055.png 企业微信截图_20231228093101.png

    1 条回复 最后回复
    0
  • K 离线
    K 离线
    kzz
    写于 最后由 编辑
    #12

    问题解决了,运维平台的服务重新载入一下就好了

    1 条回复 最后回复
    0

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